Frequently asked questions

1. Create clients: store contact and service details.
2. Create interventions: track each job, visit, or service record.
3. Capture evidence: add audio, photos, documents, and notes.
4. Use templates: standardize reporting.
5. Generate reports: review and share professional outputs.
6. Follow up: keep the business workflow moving.

Visit our How It Works page for a detailed walkthrough.

Formats: common browser-supported audio formats may be uploaded.

File size: limits depend on your plan and upload configuration.

Length: long recordings may take more time to process.

Plans are designed for different stages of business use.

• Demo: explore FieldCherry with limited usage.
• Starter: begin managing core field work.
• Professional: unlock more advanced business workflows.
• Enterprise: support larger teams and broader needs.

Visit our Pricing page for the current plan list and feature details.

Billing cycle: plans may be billed monthly or annually depending on the selected option.

Charges may include:

• Your selected subscription plan.
• Any selected add-ons.
• Applicable taxes.
• Usage that is included or limited by your plan.

Demo access: lets you explore the platform before choosing a paid plan.

Plan management is available from your account area when your role allows it.

Upgrades and downgrades

• Open Account Settings
• Review the available plan options.
• Confirm the plan change when ready.

Cancellation

• You can cancel when account permissions allow it.
• Access may continue until the current paid period ends.
• Some features may become unavailable after cancellation.

Need help? Contact our support team if you need help changing your plan.

FieldCherry is designed so businesses can evaluate fit before committing long term.

How it works

• Start with the available demo or plan option.
• Test the workflows that matter to your business.
• Contact support if you need help evaluating fit.

After 30 days: your selected plan continues according to the current billing terms.

Note: Refund or guarantee terms should be reviewed on the current pricing or checkout pages.

Some workflows may be prepared offline, but FieldCherry works best with an internet connection.

Without internet

• You may be able to draft notes locally in your browser or device tools.
• Uploads and synchronization are not completed until connected.
• AI processing requires server connectivity.

Internet is required for

• Signing in.
• Uploading recordings, photos, and documents.
• Generating AI-assisted reports.
• Sharing and synchronizing records.

Workflow: capture work as soon as possible, then upload and sync when connected.

FieldCherry supports the following web interface languages.

• English - available for supported pages and workflows.
• French - available for supported pages and workflows.

Features

• Localized page text where the localization pass is complete.
• Culture selection stored in your browser session.
• More pages continue to be localized over time.

Coming soon: additional language coverage may be added in future updates.

FieldCherry uses layered security and access controls for business data.

• Access control: users only access data they are permitted to view.
• Authentication: secure sign-in protects account areas.
• Isolation: business records are scoped to the correct owner or team.
• Auditability: important activity can be reviewed through available audit tools.
• Storage: files are handled through the configured storage environment.
• Backups: platform operations are designed with recovery needs in mind.
• Privacy: data is used to provide the service and support your workflows.
• Updates: security practices evolve with the platform.

Read the complete Security and Trust page, Privacy Policy, and Terms of Service for full details.

No. FieldCherry uses AI processing to support your requested workflows.

Your business content is processed to provide features such as transcription, extraction, and report assistance.

How processing works:

1. You submit content through a FieldCherry workflow.
2. FieldCherry sends the needed context to the configured AI service.
3. The result is returned to your FieldCherry workspace.
4. You review and control the final business output.

Visit our Security and Trust for more information about AI and security.

FieldCherry is designed around Canadian production hosting and business data protection.

Business data that stays in Canada includes:

• Application database records.
• Uploaded files and documents.
• Photos and recordings.
• Generated reports.
• Business configuration data.

Cross-border considerations

• Some third-party providers may process limited operational data as needed to deliver the service.
• External links and payment providers may have their own privacy terms.

Review the Security page for the most current public security information.

Yes, team access is supported when your plan and role permissions allow it.

• Owners: manage the business workspace and settings.
• Admins: help manage operational workflows.
• Members: work within permissions assigned by the business.
• Permissions: control what each user can see and do.

Team collaboration features depend on the active plan.

Cancellation can affect access to plan-gated features and stored business workflows.

Upon cancellation

• Access: some features may be disabled after the active period ends.
• Records: existing records remain subject to account and retention rules.
• Exports: export important information before closing workflows.

After account deletion or retention windows

• Account-owned data may be removed according to deletion rules.
• Some operational or legal records may follow separate retention requirements.
• Contact support if you need help before cancellation.

Support options are available for setup, questions, and troubleshooting.

Team collaboration is available on plans that include the feature.

Business features

• Invite team members.
• Assign roles such as owner, admin, or member.
• Share access to business workflows.
• Collaborate on interventions and client work.
• Manage permissions from the team area.

Pricing: Team features depend on the selected plan. View pricing details.