Privacy Policy

Information we collect

FieldCherry collects information needed to provide field service, reporting, scheduling, customer communication, and account management features.

Account information: name, email address, authentication details, business profile information, and account settings.
Documents and reports: templates, uploaded files, generated reports, attachments, and service records.
Audio and notes: voice notes, written notes, observations, and related service details that you choose to upload or enter.
Location information: addresses, appointment locations, and location data entered or captured for service delivery.
Photos and media: images and supporting media attached to jobs, reports, or service records.
Business and professional information: company details, team roles, client information, service categories, and operational preferences.
Usage information: log data, device and browser information, feature usage, error diagnostics, and security events.

How we use information

We use information to operate, secure, support, and improve FieldCherry. This includes:

Creating and managing accounts, subscriptions, teams, and user permissions.
Providing scheduling, client management, reporting, document processing, and communication features.
Generating reports, processing uploaded files, and supporting requested workflows.
Maintaining security, preventing abuse, troubleshooting issues, and monitoring reliability.
Sending service messages, account notices, support responses, and important product updates.
Meeting legal, accounting, compliance, and contractual obligations.
Improving FieldCherry based on aggregated usage trends and customer feedback.

Location information

Location data is used for service-related workflows such as appointments, reports, maps, routing, and customer records.

Some FieldCherry features rely on addresses or location information entered by users or provided through approved device permissions.

When location information may be collected

When a user enters an address or service location.
When a workflow requests device location and the user grants permission.
When location details are attached to appointments, reports, or service records.

How location information is used

To display service locations and appointment addresses.
To help schedule, dispatch, route, and document field work.
To support customer-facing records and service history.
To troubleshoot location-related workflows when support is requested.

Storage and retention

Service addresses and related records may be stored with clients, appointments, reports, or jobs.
Location details are retained according to account settings, operational needs, and legal requirements.
Authorized account users may access location records needed for their role.
We use safeguards intended to protect location records from unauthorized access.

Your controls

You can control device-level location permissions in your browser or operating system.
Business users can manage service addresses, appointment details, and related location entries.
Disabling location permissions may limit map, appointment, and field-service functionality.

How information may be shared

FieldCherry may share information only as needed to provide the service, meet obligations, or protect rights and safety.

With service providers that support hosting, storage, payment processing, authentication, communications, analytics, support, or security.
With authorized users in your account according to roles, permissions, and business settings.
With customers, clients, or recipients when you choose to send reports, invitations, appointments, or messages.
When required by law, court order, regulation, or a valid legal process.
To detect, prevent, or address fraud, abuse, security incidents, or technical issues.

Security safeguards

We apply safeguards intended to protect personal information, account data, documents, and service records.

Encrypted connections for browser, API, and service traffic.
Role-based account access and permission controls.
Monitoring, logging, and security controls to detect abuse and reliability issues.
Operational practices designed to limit access to authorized personnel and systems.
Ongoing improvements to security controls as the service evolves.

Service providers and integrations

FieldCherry relies on trusted service providers for secure hosting and product functionality.

Cloud infrastructure: used to host the application, database, files, backups, monitoring, and supporting services.
AI services: used for document processing, extraction, report assistance, and related features when enabled or requested.
Mapping and geocoding: used to convert addresses, show maps, and support appointment or service-location workflows.
Payments, authentication, and legal compliance: used for account sign-in, billing workflows, support, compliance, and required disclosures.

Third-party providers process information only as needed for the services they provide to FieldCherry.

Your privacy choices and rights

Depending on your location and relationship with FieldCherry, you may have privacy rights such as:

Access: request a copy of personal information associated with your account.
Correction: update or correct inaccurate account information.
Deletion: request deletion of eligible personal information or delete your account where available.
Portability: request export of eligible account data in a practical format where supported.
Withdrawal of consent: withdraw consent where processing is based on consent, subject to legal or contractual limits.
Objection or restriction: object to or restrict certain processing where applicable by law.

To make a privacy request, Contact us.

Retention and deletion

We retain information only as long as needed for service delivery, business operations, security, compliance, and legal obligations.

Active accounts: information is retained while needed to provide the service and manage your account.
Deleted service records: deleted records may remain in logs, backups, or audit records where required for operational, legal, or security purposes.
Account deletion: when an account is deleted, eligible user-owned data is removed according to FieldCherry deletion workflows and legal requirements.
Backups: backup copies may persist for a limited period before being overwritten or deleted according to backup cycles.

Children’s privacy

FieldCherry is not intended for children under the age required by applicable law to use online services without parental consent. If you believe a child has provided personal information, contact us so we can review and respond.

Changes to this policy

We may update this policy as FieldCherry changes or as legal requirements evolve. The latest version will be posted on this page with an updated effective date.